People Service and Delivery Consultant

Melbourne, VIC
Permanent
Full-time

27 days ago

Job Category: PeopleJob Description:Location: Melbourne, Australia (Hybrid)In this position, you'll be based in the Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week.We give you a world of potentialAre you ready to grow your career in a global, people-focused environment? As a People Service and Delivery Administrator, you'll play a key role in supporting multiple regions and disciplines within the People team, gaining exposure to a wide range of areas including Employee Relations, Learning & Development, Recruitment, and more. If you're organised, proactive, and eager to make an impact in a collaborative team, this is an exciting opportunity to explore.A role you will loveAs a People Service and Delivery Administrator, you'll be part of a collaborative global team, supporting a wide range of people-related activities and helping to deliver a seamless employee experience. This role offers variety, challenge, and the opportunity to build expertise across multiple HR disciplines while making a meaningful impact on day-to-day operations. If you enjoy problem-solving, working with people, and improving processes, this role is a great fit.Some of your key responsibilities will include:

Managing complex onboarding and employee lifecycle transactions accurately and within service level agreements.
Supporting pre-employment screening checks to ensure a smooth and timely candidate experience.
Providing clear advice and guidance to employees and managers on policies and processes.
Identifying trends in system or process errors and contributing to solutions.
Ensuring compliance with risk, audit, and data privacy controls across internal and third-party processes.
Delivering training on policies and procedures to new team members.
Building strong working relationships with Payroll, Employee Relations, and Business Partnering teams.
Communicating effectively with employees, managers, and candidates regarding the status of their queries.
Managing your own workload while remaining flexible to support across the wider People Services team.
Reviewing and improving work processes to enhance outcomes for employees and managers.

What will you bring to the role?You're an experienced HR professional with a passion for delivering great service, solving problems, and supporting people across a global business. With strong communication skills and attention to detail, you'll support employees and managers while helping to improve processes and outcomes.Other key skills required for the role include:

Solid HR administration experience with strong literacy and numerical skills. It would be advantageous if you had formal HR qualifications.
Excellent customer service abilities, both written and verbal.
Exposure to one or more HR specialisms such as Employee Relations, Recruitment, or Learning & Development.
Strong business awareness and understanding of global employment law or regulatory frameworks.
Ability to communicate effectively across all levels and build strong working relationships.
Experience coaching and supporting junior team members and guiding employees/managers on HR systems and processes.
Confidence in making decisions and investigating complex matters to resolve employee queries.
Highly organised, detail-oriented, and curious-able to tackle unfamiliar problems with initiative.
Willingness to provide training and support, with potential for matrix management in change initiatives or projects.
A bonus if you have additional language skills (e.g. Mandarin)

Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit
#LI-HybridAbout Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.

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