OCE Head of Product LCL & CRM

Melbourne, VIC
Permanent
Full-time

9 days ago

Purpose of the RoleThe Area Head of LCL drives LCL growth and profitability in the Area by translating global strategy and initiatives into Area Product, Carrier, and Performance plans. This role ensures flawless execution while providing expertise and guidance to the team. The Area Head of LCL is responsible for delivering a dynamic, sellable product to Maersk customers and ensuring that operations are executed on time and in line with customer success within the LCL product.Key ResponsibilitiesStrategy & Product Management

Identify market trends, opportunities, and customer needs.
Own the execution of global initiatives and strategy within the Area.
Build bridges between Product Development, Operations, and Sales.

Carrier & Customer Relationship Management / Procurement

Support the CEN function in maintaining carrier relations.
Drive cost reductions by optimizing carrier allocation and contracts.
Actively build and maintain strong relationships with customers.

Pricing Management

Take responsibility for all Area LCL pricing activities, including but not limited to price setting.
Define pricing strategies and ensure healthy margins.

Operations Execution

Ensure adherence to standard processes and customer-specific IOPs.
Implement and monitor standard processes and systems within the Area, ensuring proper documentation.

Performance Management

Manage and improve the performance of the LCL service/product in the Area.
Drive product profitability through upselling and cost management.
Strengthen engagement with the global network and drive added value through collaboration.

People Management

Coach, motivate, and build a high-performing team.
Lead by example to inspire and energize the team.

Parameters for SuccessKey Metrics

LCL volume growth and profitability.
EBIT and GP improvement.
Pricing competitiveness and margin control.
Customer satisfaction (measured via feedback and retention).
Operational KPI adherence (timeliness, quality, documentation).

Critical Competencies

Strong business acumen and market insight.
Proven leadership and team development skills.
Excellent communication and stakeholder management.
Strong analytical and problem-solving skills.
Customer-centric mindset with a commercial approach.
Ability to translate strategy into execution.
Experience in procurement, pricing, and carrier management.
Resilience and adaptability in a dynamic environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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