Customer Support Specialist
- Mascot, NSW
- Permanent
- Full-time
- Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
- Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
- Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
- Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
- Returns & Credits – Manage credits and returns efficiently and accurately.
- Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
- Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
- Professional Conduct – Act with professionalism, empathy, and integrity at all times.
- Adaptability – Be flexible and positive in an evolving environment.
- Proven experience in a similar commercial role.
- High proficiency in MS Office (speed and accuracy are key!).
- Excellent multitasking and communication skills.
- Ability to work under pressure and autonomously with minimal supervision.
- Dependable, reliable, responsible, and open to change.
- High integrity and dedication to customer satisfaction.
- An empathetic approach to customer service.
- Previous experience with Oracle Order Management.
- Self-motivated with a proactive mindset.
- Strong rapport-building skills across all levels of the organization.
- Experience in triaging critical customer issues.
- Calm and analytical problem-solving approach.
- A positive team player contributing to a strong team culture.