Assistant Night Manager - InterContinental Brisbane

Australia
Permanent
Full-time

30 days ago

Job Category: Hotel-Front OfficeJob Description:As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.Nestled in the heart of Brisbane's CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city's top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.We are looking for a well-rounded Assistant Night Manager.Your day to dayYou will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards.The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm - 7am.You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.If you are looking to develop your career within a global hotel company in a beautiful brand, then we would love to hear from you!What we need from you

1+ years experience in hospitality
Great communication skills between colleagues and with our guests
Confident in Problem handling
Problem solving, training and organisational skills
Proficient in the use of Microsoft Office and Opera
Experience working in a large hotel in a Front Office environment
Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
Strong organisational, written & communication skills, with strong attention to detail
Ability to work in a fast-paced environment & prioritise workload
Flexible to work weekends & evenings across a 7-day roster
Must have a Valid QLD Drivers License
First Aid certified
Meet the legal requirements to live & work in Australia

What you can expect from usJoin us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve - in return we'll reward all your hard work with a great salary and benefits - including accommodation, package benefits, great room discount and superb training.We are proud to be IHG and we know you will be too. Visit to find out more about us.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

IHG Hotels & Resorts

Apply Now