Express Claims Advisor - Workers Compensation
- Perth, WA
- Permanent
- Full-time
This role will initially be based in our West Perth office. Please note, our office will relocate to the Perth CBD from November 2025. Enjoy the benefits of hybrid working-with a mix of in-office and work-from-home flexibility.At Zurich, your work truly matters. Join us, and together we'll create a brighter future for our customers and our community.What you'll do:
- Manage claims end-to-end: Oversee low-complexity Workers Compensation claims from start to finish, ensuring a smooth and timely resolution.
- Confirm coverage & assess liability: Gather facts, apply relevant laws, and issue appropriate notices and correspondence for new and ongoing claims.
- Keep data accurate: Capture and update claims information in line with best practices and compliance standards.
- Follow Zurich standards: Ensure all claims activities meet Zurich's governance requirements, policies, procedures, and relevant Workers Compensation legislation.
- Communicate proactively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
- Coordinate medical support: Organize medical examinations and investigations to help customers return to work.
- Support your team: Assist with workload by helping colleagues with administrative tasks, updating records, and ensuring documentation is complete and accurate.
- Contribute to improvement: Participate in team projects, follow established procedures, and seek guidance when needed to maintain high quality and consistency.
- Experience: You have managed end-to-end claims, including assessing liability, gathering information, and working towards timely resolution. Ideally, you bring 1-2 years' experience handling Workers Compensation claims.
- Knowledge: Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements is an advantage.
- Customer focus: You have a background in a customer-facing role, with a strong focus on delivering positive experiences and effective communication.
- Analytical skills: You can analyse information, interpret legislation, and make well-informed decisions.
- Professional skills: You have experience working in a professional office environment, demonstrating strong computer literacy, excellent organisational skills, and the ability to manage multiple tasks.
- Teamwork: Working as a team player means actively supporting your team members and team manager. At Zurich, we value collaboration and believe that by working together, we achieve the best outcomes for our customers and each other.
- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.