Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
Do you want to play a key role in identifying emerging issues and trends to feed into the other work of the agency, to make a real difference for Australian consumers?
Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.We value flexibility, and all roles are available on a full-time, part-time or job-share basis.Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.What you will do as the Public Information Officer / Senior Public Information OfficerAs a Public Information Officer/Senior Public Information Officer, you will play a key role in engaging with the public, businesses, and internal stakeholders to promote compliance with consumer and competition law. As the first point of contact for Australian consumers and businesses, you will provide advice on how to resolve disputes, record and refer matters for further action, and contribute to the ACCC's compliance and enforcement work. This role offers the opportunity to develop your knowledge of competition and consumer law while working in a collaborative and supportive team environment. For Senior Public Information Officers, you will also provide guidance and support to other team members, including how to apply documented guidelines and procedures.In this role, key tasks include:
responding to enquiries about consumer rights, obligations, and potential breaches of the Competition and Consumer Act, and providing clear and accurate information to the public.
identifying and escalating reports of potentially concerning conduct for further assessment under the ACCC's Compliance and Enforcement Policy.
being an agile, collaborative and effective team player.
working in a scheduled environment and contributing positively to the ACCC's priorities and objectives.
About youIn order to succeed in the role, you will have:
strong oral and written communication skills to deal politely and tactfully with the public, and represent the ACCC in a professional manner.
the capacity to gather, refine and analyse data and to undertake basic research in line with guidance.
an ability to work in a scheduled environment and contribute positively to priorities and objectives.
you to be an agile, collaborative and effective team player.
as a Senior Public Information Officer (ASP4), you will also require a demonstrated ability to support junior team members in the workplace, including providing training and guidance.
To find out more about us and the role, please read the Candidate Kit.How to applyYou will be asked to respond to the statement of claims of no more than 500 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).Salary:APS3 $72,348 - $78,092 (plus 15.4% superannuation)APS4 $80,643 - $87,558 (plus 15.4% superannuation)Contact Officer: Alex Chambers 02 6243 4983Applications Close: 11:00pm (AEST), Sunday 7 September 2025 Attachments: - -
