Guest Service Manager
- Werribee, VIC
- Permanent
- Full-time
- Be part of our fun, guest service focused team!
- Attractive salary + benefits
- Easy to get to location and close to public transport
- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
- Make recommendations on the hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
- Success in a similar role and exposure to front office reception and reservations work
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional administrative skills and able to pick up systems
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
- Positive mindset and a can do attitude
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.