System Administrator

• Handle complex incident management
• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
• Coordinate with internal teams and external vendors to manage service requests and ensure adherence to SLAs
• Analyse operational data to identify trends, bottlenecks, and areas for improvement in service processes
• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
• Collaborate with technical teams to address product-related service issues and recommend improvements
• Conduct root cause analysis for recurring incidents and work with problem management to implement solutions
• Ensure documentation is up to date for all operational processes, incidents, and service management workflows

• A minimum 2 - 3 years' experience in a System Administrator role
• Experience in either Network, Linux or Application/System support
• Must have dealt directly with external customers delivering to SLAs.
• Broad understanding of server systems, Linux commands or network administration
• Excellent communication skills
• Incident, problem and change management

Experis