Senior Solutions Engineer, Professional Services

Melbourne, VIC
Permanent
Full-time

25 days ago

About Us:We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.To learn more about life at LogicMonitor, check out our .What You'll Do:LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimise alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!We are seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. As a vital member of the Professional Services team, you'll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams. In this role, you'll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence.Here's a closer look at this key role:

Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution.
Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams.
Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform.
Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance.
Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources.
Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements.
Plan Iteratively: Prioritise and schedule deliverables using an iterative development approach to ensure agile execution.
Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements.
Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery.
Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services.
Envision System Enhancements: Analyse business requirements to conceptualise and new system features and functionalities.
Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance.

What You'll Need:

Bachelor's degree in Computer Science or a related field, or equivalent experience.
4+ years of software development experience in commercial or enterprise environments.
3+ years of hands-on development using Python, Go, Java, or JavaScript.
Strong grasp of programming concepts and effective debugging techniques.
Robust knowledge of modern web architectures, microservices, and APIs.
Familiarity with AWS services and other cloud platforms.

Click to read our International Applicant Privacy Notice.LogicMonitor is an Equal Opportunity EmployerLogicMonitor believes innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated and all employees feel supported to contribute their best. We don't just open doors - we invite you to step through and be part of something bigger.We also encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, as part of our commitment to an inclusive workforce. All qualified applicants will receive consideration for employment on the basis of merit - skills, experience, and job-related qualifications - without regard to age, race, colour, nationality or ethnic origin, faith or religious belief, sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy or breastfeeding, family or carer responsibilities, disability, or any other non-job-related factor.#LI-AC1

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