Senior Immigration Consultant
- Melbourne, VIC
- Permanent
- Full-time
Why work for Sirva?Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identify.Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.Function and Responsibilities:
- Serve as the primary point of contact for corporate clients seeking immigration support.
- Well versed with the end-to-end of the Immigration process flow.
- Prepare and review immigration forms and support documentation to ensure accuracy and compliance.
- Proactively follow defined processes to complete tasks within prescribed timelines and protocols.
- Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships
- Ensure clear communications with all stakeholders (internal and external) throughout the whole process
- Record, track, monitor and follow up post lodgment requests from immigration.
- Identify potential issues that may cause delays or application denials and raise promptly manager and client
- Help to improve and define processes, and support implementation of new/revised processes
- Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.
- Provide regular updates to clients on changes to immigration rules.
- Conduct research as required to support case needs.
- Client relationship management/SME/business development support function.
- Networking and discovering opportunities.
- Attend seminars, business meetings, and presentations as the presenter when required.
- Demonstrate exceptional planning and time management skills with an ability to multi-task
- Be meticulous and detail oriented
- Demonstrate excellent communication skills
- Demonstrate versatility and agility in adjusting to changes in policy, client expectations, and case volumes.
- A collaborative team player with strong customer service acumen and solid analytical skills