Customer Success Consultant
Phocas Software
- Melbourne, VIC
- $85,000-113,000 per year
- Permanent
- Full-time
- experience in a Customer Success or Account Management role, ideally within a SaaS environment
- ability to understand your customers' industries, opportunities and challenges
- interest in customer relationships focusing on retention not new business/sales
- you enjoy building rapport with your stakeholders, whilst staying up to date with product enhancements and features
- financial knowledge, and the ability to read P&L would be super beneficial
- develop trust with your customers
- proactively monitor your customers' usage of Phocas and work with the sponsors of Phocas for sustainable growth
- run frequent account reviews with customers and deliver customer training
- record all customer activities and details to improve customer data quality in HubSpot
- proactively create opportunities, and gather customer requirements to collaborate with your colleagues