Guest Services Manager, Leadership Role, Melbourne

Melbourne, VIC
Permanent
Full-time

20 days ago

Job Description Client ProfileOur client operates at the forefront of the Australian dining scene, celebrated for exceptional venues and impeccable service. This opportunity is within a flagship site, offering a chance to set the tone for an elevated, polished guest experience.Role OverviewThe Guest Services Manager will direct the reservations, events, and front-facing functions, ensuring seamless processes and outstanding results. The position calls for both structured oversight and forward-thinking leadership.
Key Responsibilities:

Manage and mentor a Reservations Manager and Coordinators
Oversee booking systems and event scheduling with precision
Operate SevenRooms (essential) and Tripleseat (preferred) for daily functions
Respond to and resolve escalated guest feedback or complaints with professionalism and empathy.
Set performance expectations, conduct regular check-ins, and manage rosters to ensure optimal coverage.

Candidate ProfileThe successful candidate will be deeply passionate about hospitality, thriving on the energy of a bustling service and the connections built with guests and colleagues. They will appreciate the craft of great food and drink, and understand the joy of creating memorable moments. With a proven track record in front-line service, they will bring confidence, enthusiasm, and the ability to inspire their team to deliver exceptional experiences under pressure
Key Attributes:

A true love of the industry
Proven ability to lead teams and foster engagement
Comprehensive experience in reservations, events, and administration
Mastery of SevenRooms; familiarity with Tripleseat advantageous
Strong organisational approach with meticulous attention to detail
Enthusiasm for people-focused

OfferTo learn more about this role, submit your CV or contact Clinton Hor via clint@hastingspeople.com.au for a confidential discussion.By applying to this role, you are agreeing to the terms set out in Hastings People’s privacy policy available at the Hastings People website: https://www.hastingspeople.com.au/privacy-policy

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