Customer Care Officer

Harvey Norman

  • Dandenong South, VIC
  • Permanent
  • Full-time
  • 8 days ago
About the roleAs a Customer Care Assistant at Arisit, based in Dandenong South, you will play a key role in delivering a high-quality customer experience. You will manage inbound calls from both external customers and internal stakeholders, using our CRM system to resolve service-related enquiries efficiently and effectively.You will:
  • Handle high volumes of inbound calls in a fast-paced contact centre environment.
  • Manage a large volume of inbound cases and emails through the CRM system.
  • Book service jobs with external agents via CRM system.
  • Monitor service job bookings to ensure acceptance.
  • Actively resolve issues and dispute resolutions.
  • Process store credits and change overs as per company policy.
  • Track freight via Business Central and freight company liaison.
  • Assist the sales team with store and follow up queries.
  • Assist the Customer Service Manager in call centre activities.
We're seeking someone with:
  • Customer service or call centre experience; exposure to warranty service, or spare parts is a plus but not essential.
  • Excellent communication skills both verbal and written.
  • A pleasant, professional, and confident phone manner.
  • Proficiency in Microsoft Word, Outlook, and Excel.
  • The ability to solve problems quickly and come up with alternative solutions.
  • A team player with a strong work ethic, flexibility, multitasking skills, and a positive, can-do attitude.
  • The ability to complete tasks autonomously with a high-level of accuracy.
  • An eagerness and willingness to learn with a focus on continual improvement.
  • Previous experience with a CRM system.
If you feel that you fit the above criteria, please send a cover letter explaining why you are ideally suited for the job along with a current resume to .Advertised:

Harvey Norman