ServiceNow Configuration and Knowledge Manager - 12 Months Max Term Contract

Pexa

Australia
Permanent
Full-time

23 days ago

Hi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That's why, we're looking for ambitious people like yourself to join the team.About The TeamWorkplace Technology is responsible for providing the technology that our people (PEXArians) use day-to-day in doing their work. This includes service desk, end-user and office technology devices, software applications, communications network and technology infrastructure services. Our people are our customers.About The RoleThe ServiceNow Configuration and Knowledge Manager has the overall responsibility to own, develop and promote the Configuration and Knowledge Management processes, and to define standards and policies to capture and maintain information about configuration items required to deliver IT services. This role will be key to maturing the Workplace Technology capabilities needed to address business challenges.Key Accountabilities

Define standards and policies for Configuration and Knowledge Management
Maintain a logical model (Configuration Management Database) containing information of the IT infrastructure (Configuration Items) required for delivering IT services, including their relationships
Own the ongoing operation and administration of the Configuration Management Database (CMDB)
Develop training materials
Ensure that the organisation is able to gather, analyse, store and share knowledge and information
Ensure that the organisation is suitably trained to operate the Configuration and Knowledge Management processes
Perform periodic configuration audits to ensure accuracy of Configuration Items (CIs) associated with delivery of services from a cost/efficiency perspective and that opportunities for consolidation/decommission are identified and tracked
Support internal and external audit exercises. Ensure adherence to compliance, audit and regulatory requirements (e.g. ISO27001, CPS234)

Skills and Experience

Must have at least 5 years experience in Configuration Management
Must have at least 3 years experience with ServiceNow
Must have at least 3 years experience with ServiceNow Configuration Management Database (CMDB).
Must have at least 2 years experience with ServiceNow Knowledge Management
Must have at least 2 years of experience with ServiceNow Discovery
Must have experience in designing schema for structuring configuration data
Must have experience in project planning and status tracking
Must have strong communication skills: listening and understanding; verbal and written communication
Must have demonstrated capability in working collaboratively across teams
Must have strong problem-solving and analytical skills
ITIL V4 foundation certification and demonstrated knowledge of and experience with a broad range of all ITIL and related processes
Knowledge of Signavio is advantageous

Key Attributes

Self-motivated and comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base
Adept at working in a team environment
Able to handle multiple priorities in a fast-moving environment
Able to communicate effectively to both technical peers and business stakeholders
Able to work to deadlines and balance competing needs
Able to work independently with limited supervision

#LI-AN1A career at PEXA starts with you!If you think you have the required skills, an appetite to learn and would be a great fit, we'd love to hear from you - even if you don't tick all the boxes. At PEXA we support your growth and help you discover your full potential.Why join us

Flexibility is in our DNA, with no set office days - work from any location in Australia

Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge!

We know that work is just one aspect of your life. That's why we offer up to 12 weeks 'workcation' for you to extend personal travel time and work remotely

Take the opportunity to purchase up to four weeks additional annual leave per year

Learn from the best and upskill with PEXA Academy certifications and grow your career

Our commitment to our people and a better futureAt PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we're committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.We're a proud 'Circle Back Initiative' Employer and commit to responding to every applicant.Stay ConnectedA career at PEXA is exciting, challenging and rewarding, and we're always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our and too.

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