Claims Services Officer

Sydney, NSW
$79,500 per year
Permanent
Full-time

5 days ago

We have an exciting opportunity for Claims Services Officer to join our Team in Sydney. These roles are 12-month contact opportunities.Position Overview:

Job Title: Claims Services Officer
Location: 10 Shelley Street, Sydney 2000
Salary: $79,500 inclusive of 12% Super
Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
Shift Patterns: Full-time 37.5 hours per week - Monday to Friday

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.What you'll doIn this an administrative support role to assist our NSW Workers Compensation claim teams. You will:

Lodge new personal injury claims and validate details for accuracy
Gather, investigate, and follow up on additional information to complete lodgements
Prepare, proof, and send outbound correspondence
Manage incoming and outgoing claim information, including digital indexing, scanning, and archiving
Coordinate travel and accommodation for injured workers where required
Handle complex escalations from business partners
Review and release claim documentation in line with privacy regulations
Support the team with general administrative tasks and process improvement initiatives

What you'll bringYou'll thrive in this role if you have a strong eye for detail, a collaborative mindset, and the ability to manage multiple priorities. We're looking for:

Attention to detail - accuracy in processing and record-keeping
Strong communication skills - both written and verbal
Organisation and time management - ability to prioritise and meet deadlines
Problem-solving ability - thinking critically to find solutions
Adaptability - resilience in a fast-paced and changing environment
Experience in administration, business operations, or insurance is highly regarded
Knowledge of web-based administration systems is a plus

What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Salary: $79,500 inclusive of 12% Super
Leave Benefits - Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
Reward & recognition programs: We celebrate your hard work and achievements!
Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
Reputable Employer - National, trusted company with an inclusive and diverse workplace.
Community Engagement - Involvement in Charity events like Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,Why you'll love working with usAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online todayAt Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.Advertised: 29 Aug 2025 AUS Eastern Standard Time
Applications close: 07 Sep 2025 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

Sydney - Inner Suburbs & CBD
7 Sep 2025

We have an exciting opportunity for Claims Services Officer to join our Team in Sydney. These roles are 12-month contact opportunities.

Sydney - Inner Suburbs & CBD
7 Sep 2025

We have an exciting opportunity for Claims Services Officer to join our Team in Sydney. These roles are 12-month contact opportunities.Subscribe for job alerts© Copyright 2019 Suncorp GroupSuncorp Group Limited ABN 66 145 290 124. In accessing Suncorp's site you agree to the terms and conditions outlined in the disclaimer. Please ensure that you read both the

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