Unified Communication Specialist

Sydney, NSW
Permanent
Full-time

1 month ago

Job Title Unified Communication SpecialistJob DescriptionFollowing an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.Top Role Accountabilities:

Acts as trusted advisor for Unified Communications technologies
Build, configuration, maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:

MS Teams Voice systems
Genesys Contact Centre
Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
Teleconference & audio conference systems
Trading Systems (Unigy & Verint)
Session Border Controllers (Voice Security Gateways)
PABX Voice systems
Physical handset & Softphones
Branch communication & telephony network infrastructure
Physical handset & Softphones
ASC recording system
Lead & participate in projects Including the research & testing provisioning of new technology where required
Collaborate in sprints & daily stand-ups, tackle blockers & deliver project tasks
Liaise with external vendors as required
Provide regular review, analysis & reporting of system availability
Create & maintain technical documentation for new installations & systems changes

To be successful you will have:

Minimum of 7 years’ experience in a Voice / Unified Communications / System Administration role
Experience supporting MS Teams Voice & PABX systems
Experience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferred
Experience with telephony infrastructure including AudioCodes SBCs
Experience supporting voice recording platforms
Advanced troubleshooting skills & experience
Experience supporting trade floor environments
Sound technical documentation skills
An understanding of ITIL frameworks & principles & change processes
An understanding of Project Management methodologies such as Prince 2 or Agile/Scrum
Excellent communication skills with a strong customer focus
Willing & able to be on call when required

Our ValuesRabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.What we're proud to offer you:Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & homeWellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling livesEducation Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual LeaveExtra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection InsuranceRabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social PartnersRabobank is not accepting submissions from recruitment agencies for this role.Applicants must hold valid work rights for this role

Rabobank

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