Sales Manager / Lead (Saas)

Carepage

South Melbourne, VIC
$80,000-150,000 per year
Permanent
Full-time

14 days ago

ABOUT USCarepage is a technology-driven platform that transforms how care is delivered and experienced in aged care, home care, and retirement living. We work at the intersection of behavioural science, data, and software to elevate the voice of residents, families, and frontline staff.Carepage is part of the Care & Co Group, a growing ecosystem of media, tech, and services reshaping care outcomes. Alongside the group's software unit, the pioneers of Emotional Value Index (EVI®), we are building a global standard in measuring and improving customer experience in human servicesWe’re not just about compliance. We’re here to help organisations truly connect with their communities through better insights, honest feedback, and real-time data. Our purpose is to create better care and services for humans.Care & Co Group, the parent company, is a network of socially-driven companies on a mission to elevate standards through cutting-edge media, tech and service-driven solutions.Our work spans:

Customer and Employee Experience SaaS
Complaints and reputation management
Strategy & training solutions
Real-time feedback tools for aged care, home care, disability and other services

TasksAs the Sales Lead at carepage and Care & Co Groups' CX software business, you will play a critical role in driving sales performance and building a scalable, repeatable sales engine. This is a hands-on growth role where you will be responsible for owning the mid-sized and enterprise sales pipeline across Australia, leading outbound efforts, and collaborating closely with our customer success and marketing teams to ensure smooth handovers and long-term client value.You’ll not only close deals but also shape how we approach sales — from prospecting and discovery to pitch refinement and pipeline optimisation. As the company scales, this role offers the opportunity to grow into a team leadership position, owning more of the sales strategy and coaching future team members.Your success will directly influence carepage’s mission to improve the quality of care through real-time feedback, data, and emotional insight technology.Once we have the sales process up and running, you'll have an opportunity to grow and continue into a Head of Sales role and start building your own sales team to scale our sales.Key Responsibilities:

Own and drive the mid-sized and enterprise sales pipeline in the Australian market
Collaborate closely with the customer success and marketing teams to align growth goals
Execute and refine outbound sales strategies, including prospecting and cold outreach
Negotiate and close new business deals and identify upsell opportunities with existing clients
Lead the development of sales processes, reporting, and automation (HubSpot, sequences, playbooks)
Help shape the team and culture as we scale

RequirementsEssential

Minimum of three (3+) years of proven experience in B2B SaaS sales or software sales, ideally in tech, software, or service sectors
A structured approach to sales and the ability to work independently at any point of the sales funnel. You are not afraid to pick up the phone and call the prospect, like you are not afraid to close a big deal.
Track record of closing mid-market or enterprise-level deals ($10k–$100k+)
Familiarity with the care, health, or service industries or in CX is a strong advantage
Strong command of HubSpot and/or other modern sales tools (Apollo, Lusha, LinkedIn Sales Navigator, etc.)
Exceptional communication, discovery, and negotiation skills
Independent, target-driven, and motivated to execute with a hands-on mindset
Ability to build trust and collaborate cross-functionally across teams
Strong communication skills in English (Fluent). Other languages are seen as beneficial

Desirable

Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field
Knowledge of aged care sector regulations and customer needs

Personal Attributes

Results-driven with a focus on achieving and exceeding sales targets
Ability to navigate challenges and a problem-solving attitude
Collaborative and empathetic person with excellent interpersonal skills
Adaptable and resilient, thriving in a fast-paced, evolving environment
A strong, independent worker, but willing to work in a team when needed

What we offer:

A chance to build and lead a sales model in a high-potential vertical
Collaboration with an experienced, international leadership team
Hybrid work flexibility with a home base in South Melbourne
A role where sales, product, and customer success work hand in hand
Full onboarding program including CX Academy, sales training, and product deep dive
Tools of the trade: phone, laptop, CRM tools, and continuous learning budget

The expected salary range for this position is $80,000 to $150,000, depending on the candidate’s seniority, skills, and the results they achieve in the role.BenefitsAt Care & Co Group, we value:

Honesty, integrity, and authenticity in everything we do
A heart for the wellbeing for people
A ‘can do, will do’ attitude to support our team
Creating a fun, positive, and purposeful work culture

Carepage is headquartered in South Melbourne with flexible hybrid arrangements. We are about results, not hours clocked, so we want to find people who want to get things done. In addition, we offer:

Flexibility in working hours
Flexibility in remote working
Team rewards
Opportunity for equity participation
All day coffee and snacks at the office

To be considered for the position, you must reside in Melbourne or be able to attend the office at least twice a week.Apply through our career portal by sending through your CV and Linkedin, along with a short note telling us about one B2B deal you're proud of and what made it successful. We're looking for someone who knows what good looks like — and knows how to build it.We will make the hire immediately after the right candidate is found, so do not wait to send your application.Join us at CareCo Group and carepage and help us lead the care industry into a smarter, more human, data-driven future.CarepageAt Carepage, we build software and services that help care providers do what they do best — care. Whether it’s a nurse on the floor, a care home manager juggling compliance, or a resident’s family seeking peace of mind, our platform brings clarity, simplicity, and connection to the world of aged care.We’re proudly based in South Melbourne, just meters from cafes, trams, and the buzz of the city — with a beautiful office space that’s as welcoming as the team inside it.Our culture? Think young, laid-back, and driven. We’re not corporate. We’re collaborative. We’re serious about what we build — but never too serious to share a laugh, lunch, or a cheeky Friday arvo beer.We’re big on growth mindset — in our people, our product, and our purpose. We care deeply about what we do and who we build for, and we’re looking for teammates who feel the same.- Lauren, Founder of CareCO & Carepage

Carepage

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