About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we can’t wait for you to join us.About the RoleThe Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia) will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis. The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.What you'll be doingPeople:Ongoing people developmentTeam performance management and reportingProvide direction to regional management teamConduct Team meetingsDrive Company culture and valuesMaintain an engaged and motivated sales teamRecruitment - Review Application Assessments and RecommendationsPerformance Management of under - performing staff as required.Team coaching, support, annual performance reviewsSales LeadershipEnsure monthly sales targets are achieved.Ensure team and individual KPI’s are consistently met.Management of team incentive programManagement of Rewards ProgramTraining Recommendations and UpdatesOperationsWorkday ManagementSchedulingTeam Incentives ManagementTeam EngagementFuture planningRequirements5+ years of sales and people management experience5+ years Contact Centre experienceProven experience driving sales results, ensuring targets are metSuperior communication, decision making and multi-tasking skillsCustomer Obsessed with a “Lead With Service” approachExtensive Travel Sales ExperiencePerformance Management SkillsPositive and innovative attitude with the ability to thrive in a constantly changing industry and environmentUnderstanding of and identification with G Adventures Core Values.What do we offer you?Competitive salary commensurate with the roleCompetitive benefits packageBirthday day offVacation time for you to rechargeEnhanced Parental LeaveLearning and growth opportunitiesEmployee Resource Groups*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
