Warranty Administrator - Mercedes-Benz
Peter Warren Automotive Holdings
- Campbelltown, NSW
- Permanent
- Full-time
- Processing all warranty paperwork for our brands
- Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Reconciling all warranty receivables and working with the accounting department to obtain payments.
- Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
- Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
- Accurately completing clocking times and parts tagging
- Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
- Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal.
- Flexibility to work at any of our locations
- Previous experience working as a Warranty Adminsitrator/Clerk within the Automotive Industry is preferred
- Full work rights in Australia
- Mechanical knowledge would be advantageous
- Strong interpersonal and communication skills
- Strong organisational skills with the ability to prioritise
- Excellent attention to detail and following processes
- Ability to provide great customer service
- Effective conflict resolution skills to facilitate positive outcomes in a timely manner
- Ability to work within a team environment with a can do attitude
- Full time position available
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance to ensure you succeed