Warranty Administrator - Mercedes-Benz

• Processing all warranty paperwork for our brands
• Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Reconciling all warranty receivables and working with the accounting department to obtain payments.
• Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
• Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
• Accurately completing clocking times and parts tagging
• Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
• Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal.

• Flexibility to work at any of our locations
• Previous experience working as a Warranty Adminsitrator/Clerk within the Automotive Industry is preferred
• Full work rights in Australia
• Mechanical knowledge would be advantageous
• Strong interpersonal and communication skills
• Strong organisational skills with the ability to prioritise
• Excellent attention to detail and following processes
• Ability to provide great customer service
• Effective conflict resolution skills to facilitate positive outcomes in a timely manner
• Ability to work within a team environment with a can do attitude

• Full time position available
• Employee Assistance Program (EAP)
• Exclusive discounts with our Samsung Partnership Program
• Training Pathway and Growth opportunities provided
• Joining a group that continues to grow and expand in the Auto industry
• Supportive environment with ongoing feedback and guidance to ensure you succeed

Frizelle Sunshine Automotive