Operational Service Manager - Single Digital Patient Record
- Chatswood, NSW Sydney, NSW
- Permanent
- Full-time
Employment Type: Permanent Full TimeOpportunity to work from our modern Chatswood, St Leonards or Charlestown officeAttractive salary, up to $186,448 + 12% Super and annual leave loadingAllocated day off per month, salary packaging, discounted fitness passport and more!Join the team enriching health in millions of ways every day through digital innovationApplications Close: 11:59pm, Sunday 7th September 2025About Us - Single Digital Patient Record (SDPR), NSW HealthBe part of the team leading the largest digital transformation in Australia's public health history. NSW Health's SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.Join us now and contribute to the millions of ways we're enriching health every day.About the OpportunityAs an Operational Service Manager of our newly established Change, Release and Service Management stream within SDPRIA Hosting, you'll lead the development and ongoing management of a portfolio of business-aligned IT services for the Single Digital Patient Record (SDPR) across its lifecycle. This role is essential to ensuring the successful onboarding, delivery and continuous improvement of this key ICT service that supports statewide health outcomes.This role offers the opportunity to shape and deliver key IT service management processes for one of NSW Health's most transformative digital health initiatives. You'll work with tools such as ServiceNow, leveraging modules like Incident, Change, Release, and Service Catalog. You will understand and work with the Common Services Data Model to ensure scalable, consistent and high-value service delivery.In this role, you will:Lead the establishment and management of SDPR platform's service portfolio, ensuring services deliver measurable value to the businessDrive the operational integration of ServiceNow for SDPR hosting to support multiple NSW Health entitiesDevelop and refine IT service management processes across their lifecycle, ensuring continuous improvementFacilitate the transition of SDPR delivery into live operations, embedding best practice service support frameworksCollaborate with stakeholders across metropolitan, regional and remote NSW to ensure services align with local and statewide needsAbout YouWe are looking for someone who:Brings extensive experience in service management within a large, complex ICT environmentHas deep expertise in ITIL disciplines across Service Strategy, Transition, Operation and Continuous ImprovementIs highly skilled at analysing and presenting complex data to inform service optimisationHolds relevant qualifications in IT Service Management or has equivalent hands-on experienceCan confidently engage with senior stakeholders to navigate competing priorities and ensure service value is realised across diverse healthcare settingsNeed more information?Check out our commitmentLearn more aboutWorking at SDPROur people are at the heart of who we are. We support our people with great so they can enrich health in millions of ways every day:
- Professional growth and career development
- Allocated day off per month
- Salary packaging
- Various health and wellbeing programs to support our team
- Share with us your most up to date resume (up to 5 pages), highlighting your relevant skills and experience.
- Response to the following targeted question:
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.