NSC Claims & Insurance Manager

Melbourne, VIC
Permanent
Full-time

20 days ago

Job Category: Customer ExperienceJob Description:If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.If we do our job well, we genuinely add to the prosperity of our country and its people.How you'll make an impactThe North Service Centre (NSC) Claims and Insurance Manager role is responsible for the oversight, allocation and processing of all claims and insurance maintenance (Death, TPD, IP) work on the North Platform for all products and insurers. The role will be responsible for managing all aspects of performance of NSC Claims and Insurance administration team and overseeing the performance of the equivalent TCS Claims and Insurance administration team offshore.You will be a behavioural role model across North Operations, Platforms, and the broader AMP Australia Group. You will be a key member of the North Back Office Leadership Team and champion effective workflow management and continuous improvement across the business. You will be integral in cultural improvement using the team to deliver and develop staff's capabilities and behaviours.

Effectively manage your team to administer and finalise claims and insurance tasks on the North Platform
Effectively oversee the daily administration and finalisation of all claims and insurance tasks on the North Platform performed by onshore and offshore claims and insurance teams
Ensure accurate recording and maintenance of the customer information relevant to the resolution of North claims and insurance
Lead and manage a team of diverse skills, capabilities, and experience enabling them to meet business strategies and goals
Active development and ongoing improvement of case management standards, quality assurance and the level of service delivered to stakeholders
Effectively manage and reduce all work in progress (WIP) on the North Platform related to North Claims and Insurance, to targets identified by Line Manager or Head op North Ops at any time
Ensure all compliance obligations are met and all delegations adhered to
Assess and implement regulatory changes impacting North Claims and Insurance
Work closely with all areas of the North business to deliver reports to all regulatory bodies, as needed, before the relevant deadline
Assist external auditors to review/analyse Claims and Insurance data and process across the North platform
Fostering strong and collaborative relationships with key stakeholder groups, both internal and external to the business
Accountable for the completion of assigned deliverables with little day-to-day management
Respond to all reasonable management requests

What you will bring to the teamIdeally, you will bring the following experiences to this role:

2+ years' experience in leading a team and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture
Sound understanding of the financial services industry, relevant regulators and current and proposed financial services regulatory and legislative requirements
Capacity for commercial oriented problem solving
Report writing, presentation and verbal communications skills
Ability to understand North functions and processes to assess best outcomes for the AMP brand and the customer
Experience in establishing and maintaining effective stakeholder relationships
Customer service orientation
Ability to implement change effectively
Strong understanding of business acumen

You'll thrive here if…If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.If you're someone that can hold their own, you'll find AMP quite liberating.Why we think you'll love working at AMPDoing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.We believe in the power of inclusion and diversityWe're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.Ready to create your tomorrow?If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.Looking forward to meeting you.

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