Job DetailsAre you ready to take your career to new heights? This is your chance to step into a high-impact Key Account Manager role supporting some of the world's most critical supply chains in aviation and logistics.This is not your average desk job-you'll be embedded on-site with a major client, where you'll be the frontline link between operations and customer success. You'll oversee mission-critical shipments (including AOG and engine movements), drive service excellence, and ensure seamless delivery of solutions that keep aircraft flying and customers moving.What You'll Be Doing
Acting as the on-site go-to for a key aviation client, managing import, export, courier, and AOG logistics.
Delivering Best-in-Class service through real-time shipment oversight and proactive problem-solving.
Driving continuous improvement by analysing performance, streamlining workflows, and supporting service recovery.
Building strong relationships with customer operational teams, procurement managers, and logistics stakeholders.
Ensuring compliance with aviation regulations, DG protocols, ISO standards, and Australian Customs.
Reporting on-site performance, KPIs, and operational outcomes directly to senior leadership.
What We're Looking For
Proven experience in freight forwarding, aviation logistics, or airline account management.
Strong knowledge of import/export, courier operations, and AOG logistics.
A customer-first mindset with exceptional stakeholder engagement skills.
A track record of process improvement and cost-saving initiatives.
Excellent IT proficiency (Microsoft Office a must).
Current or past Dangerous Goods certification is highly advantageous.
Self-motivated, organised, and confident communicator able to thrive in fast-paced environments.
Why You'll Love This Role
Competitive salary.
Paid vacation with an additional day for your birthday.
Employee Assistance Programme.
Free on-site parking.
Opportunity to grow expertise through ongoing coaching, training and development sessions.
Make a real impact in the aviation industry, where no two days are the same. You'll have the chance to work on high-stakes logistics projects, strengthen your leadership in customer account management, and grow your career in a global business that values innovation, compliance, and continuous improvement.If you're ready to take the controls and deliver world-class logistics solutions, apply now and step into a role where your expertise really takes off. For a confidential discussion please call Alanna 0408 410 474.
