Operations Manager - ACT

• Manage and engage our logistics and store support functions to ensure a seamless experience for our customers
• Ensure stock is floor ready within the applied inbound and outbound inventory processes and required service level agreement (SLA)
• Manage stocktake in line with policy, procedure and timelines allocated
• Ensure all tasks relating to shrinkage is accurately completed not limited to processing adjustment, stock counts, and investigations
• Oversee cash management processing in line with policy and procedure ensuring the balance sheet is accurate
• Monitor expenses in line with forecast and budget
• Efficient management of salaries, scheduling, and rostering through proficient planning, forecasting, and budgeting
• Complete tasks associated with risk management and overseeing all aspects of the stock loss management policy
• Oversee the sales team member Sales Incentive Scheme (FSIS) ensuring related tasks are accurately completed by the Sales Manager for reporting and budgeting purposes
• Coach and develop team members in the 'support' team to build individual capability and achieve desired results
• Organise and facilitate the company onboarding process for new team members to set them up for success
• Initiate the recruitment process when vacancies arise as well as coordinate internal transfers in line with procedure
• Promote WHS and well-being amongst teams whilst instilling a safe environment for all stakeholders
• Support the store team in coordinating requirements for store events as well as managing the store refurbishment process
• Coordinate and ensure information required for audits are readily available and opportunities are presented for improvement

• Possess significant demonstrated experience managing a large-format retail environment, with a customer service-focused approach
• Have developed exceptional people management skills, with a focus on coaching and inspiring your teams
• Have proven financial skills and experience in a similar position
• Possess exceptional communication skills, both written and spoken, with the ability to influence and partner with key stakeholders across the organisation to achieve business outcomes
• Possess a customer-comes-first attitude, holding a professional stance and emotional intelligence
• Are highly numerate with a strong commercial nous
• Are able to act as an effective change agent supporting business initiatives
• Have a demonstrated ability to manage complex, time-dependent deliverables and work within a fast-paced environment whilst balancing competing interests
• Possess excellent communication skills, both written and spoken, with the ability to engage with a range of key stakeholders, both internal and external
• Possess a strong retail acumen

• A competitive remuneration package, including an annual bonus incentive
• Generous employee discounts across our brands
• An additional day of leave for your birthday
• A supportive, flexible and engaging environment that will support personal/professional development
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices
• Ongoing training and development to pursue individual ambitions

David Jones