We are seeking an experienced and switched-on customer service/admin professional ready to step into a Client Care Coordinator (3IC) role for our Victoria region.In this permanent full-time position you will be supporting our Frontline Team Leaders and State Managers to ensure high levels of customer service and efficient operations across our VIC clinics.Who are we?Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.At Sonova, your work can help transform people's lives. We're a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.Engaging, inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.What you will you be doing:Ensuring a high level of customer service and client care across the regionAssisting with rostering and arranging/providing cover where requiredSupporting and increasing the efficiency of clinic operations across the regionProviding training and general support to the Client Care teamAssisting with local area marketing event planning and logisticsActing as 3IC for the regionWhat you need to be successful in this role:Solid experience in client care and administration, ideally in a multi-site environment (healthcare related experience highly regarded)Flexibility and a hands-on and agile approachAbility to travel between clinicsGood people skills and ambition & potential to step into a future leadership roleA passion for delivering an amazing client experienceGreat communication and active listening skillsResilience, self-motivation and lots of energyExcellent organisational and time management skillsWhat's in it for you:Competitive remuneration package including base salary plus monthly performance bonusesSalary packaging optionsUniform AllowancePaid Parental LeaveAccess to discounts from over 500 retailers across Australia via our Employee Enrichment HubGenerous employee discounts on Sonova Products for yourself and your familyOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to the LinkedIn Learning PlatformOpportunity to grow and develop in your role and beyondA values driven and people-centered cultureBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaningSounds interesting?If you feel that this opportunity is right for you, we would love to hear from you!#ConnectHearingAustralia#LI-AK2Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
