Lead Specialist, Home Claims

• Support the Team Leader to coach and develop the Home Claims team, ensuring consistent and fair claim outcomes.
• Handle complex home claims, providing tailored support to members throughout the claims lifecycle.
• Deliver high-quality service that balances empathy with operational performance.
• Collaborate with builders, repairers, suppliers, and other stakeholders to ensure timely and cost-effective repairs.
• Identify opportunities for process improvements to enhance both member experience and claims efficiency.
• Support team performance by providing feedback, insights, and recommendations.

• Demonstrated leadership experience within an operational environment.
• Excellent communication skills with the ability to explain complex processes simply and clearly.
• Empathy, resilience, and discretion when supporting members through stressful situations.
• The ability to thrive in a high-volume, fast-paced claims environment.
• Experience in insurance claims handling, ideally within home claims.
• A strong understanding of the home repair industry (highly desirable).
• Certificate IV in General Insurance or equivalent (desirable).

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
• Opportunities for community engagement and corporate volunteering

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