Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets Strong ability to research problems independently and identify root cause of issues using problem determination skills Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities Timely, accurate, and complete responses to inquiries Consistently and effectively communicating with management to make sure issues are escalated and resolved Ability to work both independently and as a part of a team The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labour/Employee Scheduling, HR or Benefits. 1-5 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience Strong troubleshooting skills Exceptional organisational, time-management and planning skills with a strong attention to detail needed Excellent written, oral communication, listening and telephone skills Strong computer skills with a proficiency of Web and Microsoft Office Suite Previous help desk experience is desired Degree qualification in related field preferred
