Overview:Temporary full-time opportunity (12 months)Based in Eight Mile PlainsSupportive teamIntroductionAs part of AKG (Angus Knight Group) we are a national organisation that delivers essential services in employment, health and training services. We deliver proven solutions to support individuals, business and the Australian Government achieve outcomes that benefit the community.Join our vibrant and cohesive IT Division, where you'll have the exciting opportunity to be integral in providing the link between the Service desk and Level 3 support teams.You would be joining a team:Which is diverse, supportive and respectfulWhere knowledge, ideas and enthusiasm are well receivedWhere your colleagues are passionate about providing exceptional service and delivery to their stakeholdersThe opportunityBe the first point of escalation, ensuring quality information is delivered to internal teams and providing advanced trouble shooting and advice to Service Desk OfficersMonitor trends, handle problem tickets and work through to ensure high levels of customer serviceManage the inbound call queue ensuring agent availability is high and average handling times are metEnsure ownership is demonstrated to instil confidence in customersProvide detailed information and work towards solutions in regards to incidents and service requestsAbout youSomeone with the ability to question and analyse and provide solutionsSolid technical background with an ability to give instructions to a non-technical audienceAbility to read and comprehend a range of reports, plans and correspondenceThe ability to prioritise and execute tasks in a high pressured environmentRelevant degree and leadership experience in a Service Desk environmentDue to contract requirements, applicants will need to be an Australian Citizen or Permanent ResidentDiversity and InclusionWe are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.Next stepsPlease click "apply" to find out more about the role. If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.
