360 Recruitment Consultant (Commercial Desk)
- Melbourne, VIC
- Permanent
- Full-time
Reports to Team Leader, Branch Manager or Recruitment ManagerThe Recruitment Consultant (360) is responsible for managing the end-to-end recruitment process across a designated desk or market segment. This includes business development with prospective clients, managing existing client relationships, sourcing and engaging candidates, and facilitating placements. The role is fast-paced, and outcome-focused, requiring a strong drive for sales and service excellence.About Us:
We are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed.
In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day.
Every year in Australia alone, we help thousands of people get into exciting new careers. At any given time, we have over 2,500 temporary employees working for us and each year we place more than 1000 people into full time permanent roles.Key Responsibilities
- Identify and engage new business opportunities through cold calling, networking, and market mapping.
- Build and maintain long-term relationships with clients, understanding their business needs and workforce requirements.
- Conduct client meetings, pitch recruitment solutions, and negotiate terms of business.
- Advertise roles using appropriate sourcing channels (job boards, LinkedIn, database, etc.).
- Screen, interview, and shortlist candidates against client briefs.
- Manage the candidate journey, including offer negotiation and onboarding support.
- Ensure accurate and timely recording of activities in the CRM system.
- Comply with all legal and regulatory requirements relating to recruitment.
- Adhere to internal KPIs and quality assurance standards.
- Maintain accurate account records, forecasts, and reporting via CRM and tracking tools.
- Provide regular reporting and insights to clients on delivery performance and market trends.
- Identify and implement continuous improvement opportunities across the account
- Act as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with client stakeholders.
- Conduct regular service reviews and relationship check-ins to ensure satisfaction and alignment.
- Deliver consistent individual billings and meet or exceed monthly/quarterly placement targets.
- Build a profitable and sustainable client portfolio with repeat business.
- Provide an exceptional client and candidate experience at all stages of the recruitment process.
- Maintain accurate and up-to-date CRM records, pipelines, and forecasts.
- Contribute positively to team culture, collaboration, and knowledge sharing.
- Uphold brand reputation through professional conduct, market expertise, and ethical recruitment practices.
- Maintain and grow client satisfaction and Net Promoter Score (NPS) within managed accounts.
- Deliver consistent service in line with SLAs, KPIs, and contractual obligations.
- Ensure job fulfillment, quality of hire, and candidate experience meet client expectations.
- Bachelor's degree in business or a related field
- Comfortable working in a fast-paced, KPI-driven environment
- Familiarity with ATS/CRM systems and LinkedIn Recruiter (preferred)
- 1-2 years of professional work experience in sales, customer service, or administration.
- Previous experience in recruitment or staffing (even internally) is advantageous but not essential.
- Strong commercial acumen and results orientation.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident in cold calling and client engagement.
- Proactive, resilient, and self-motivated.
- Strong organisational skills with attention to detail.
- 30% Travel Requirements occasionally
We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organisation should be focused on its own people too. We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.
The Adecco Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.