APS 3 Participant Support Officer

Sunshine West, VIC
Temporary
Full-time

13 days ago
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We're seeking a motivated and empathetic Participant Support Officer in Sunshine VIC to join a dynamic team delivering high-quality support to participants, providers, and stakeholders. This full-time, in-office role is ideal for individuals who thrive in a fast-paced environment and are passionate about making a difference through exceptional customer service and operational support.As the first point of contact, you'll play a key role in resolving enquiries, managing participant matters, and supporting broader service delivery functions.Key Responsibilities

Delivering high-quality customer service in person, via phone, and email
Managing and resolving participant matters in line with legislation and operational guidelines
Triaging moderately complex enquiries and referring to appropriate teams
Making outbound calls to participants, providers, and stakeholders
Conducting suitability assessments for specialist planning streams
Managing shared inboxes and prioritising escalated matters
Supporting project activities including planning, research, and reporting
Assisting with moderately complex issue resolution and risk analysis
Contributing to team collaboration, process improvement, and peer support

What We're Looking For

Strong communication and interpersonal skills
Empathy and professionalism in handling sensitive conversations
Sound judgment and problem-solving abilities
Ability to manage multiple tasks and meet deadlines
Adaptability in dynamic and changing environments
Experience with Microsoft Office and CRM systems is desirable

Why Apply?

Be part of a purpose-driven team supporting meaningful outcomes
Work in a collaborative, inclusive, and supportive environment
Opportunities for professional development and career growth

How to ApplyIf you're ready to make a difference and meet the criteria above, we'd love to hear from you. Submit your application today and help us connect the right support to the people who need it most.Please note you MUST be an Australian Citizen to Apply.Application close Midday 26/08/2025.At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at or visit for additional contact details.Reference ID: BBBH307719
Company: HOBAN Recruitment
Date Posted: Friday 22 August, 10:50am
2025-08-22

Hoban Recruitment