Application Support Engineer

Macquarie Group

Sydney, NSW
Permanent
Full-time

17 days ago

Join our Banking and Financial Services technology team, as we are focused on supporting a suite of complex cloud hosted applications. We are not a regular bank, we're a hyper-scale Neobank with millions of customers. We think like a start-up, with the benefit of having the support of a large, established brand.At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.What role will you play?As a Support Engineer, you will help deliver an excellent support experience to our customers by working with them to solve their problems through support tickets. You will also get to work in an environment where modern tools and technologies are applied at scale. You will be exposed to Java, Containers, Cloud Platforms, micro-services, APIs, SQL and NoSQL Databases, Event Streaming, Data Analytics, Test Driven Development, Continuous Delivery and Site Reliability Engineering tools for monitoring, alerting and issue triaging.What you offer

Previous technical support experience and strong troubleshooting skills
Excellent call logging and communication skills
Knowledge of Java/J2ee and exposure to cloud based technologies - prior experience on AWS or GCP is a bonus
Experience with data integration and/or manipulation projects
Proven ability in application debugging using Sumo Logic (or equivalent (Splunk, Dynatrace, Appdynamics, DataDog)
Ability to work on a roster-based schedule
Demonstrate a working knowledge of Internet and Networking concepts, protocols, and hardware
IT qualifications will be highly regarded (i.e., CCNA, MCSA, IT degree/diploma).

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.BenefitsMacquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

Hybrid and flexible working arrangements
Wellbeing and service bonus leave
Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
Paid volunteer leave and donation matching
Range of benefits to support your physical, psychological and financial wellbeing

About the Corporate Operations GroupIn our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.Our commitment to Diversity, Equity and InclusionWe are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.About MacquarieA career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.Find out more atJob no: COG-976239
Work type: Permanent - Full time
Location: Sydney
Category: Mid-level, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Helena Mitrovic
Opening Date: 09/4/2024We will email you new jobs that match this search.Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.The email address was invalid, please check for errors.You must agree to the privacy statement Subscribe RecaptchaPrivacy agreementSearch resultsSydneyAre you a talented Application support Engineer looking for your next challenge?Current opportunitiesSydneyAre you a talented Application support Engineer looking for your next challenge?CampaignsLoading...© Macquarie Group Limited / Script for LinkedIn Tag and Instructions Below:/

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