L2 /L3 - Application Support

BB Works

Sydney, NSW
Permanent
Full-time

13 days ago

Job Posted is for a Client of BB WorksBB Works - Serving Recruiting Needs for Customers, Specialized Talent Sourcing Services for Emerging Technology Stack, Experts in leadership Hiring, Serving customers Pan India for Their Technology, Sales and Leadership hiring Needs.We Help our Clients and Candidates Making a Difference between "A RIGHT Choice" and "The RIGHT Choice"Our Expertise Lies in Our Teams Extensive and constantly evolving Knowledge around various roles and the vast network help us reach the Right Candidate in almost no Time.BB WORKS Expertise in Niche Technology and Leadership Hiring, based out of India serving Customers in India and Europe. We are an ISO 9001:2015 Certified organisation, early adopter of quality benchmarks to Provide an all round superior experience to Candidates, Customers and colleagues. Our everyday focus is on our clients and candidates, what they need, and what will bring them a step closer to achieving the expected.BB WORKS’ vision is to become a leading specialist provider of global recruitment solutions to the Digital & Tech sectors. With an initial focus on Digital Marketing, Data Analytics, DevOps and Cloud, the company quickly plan to expand in line with the wider Digital Sector. As technology continues to transform the Business our Business is also adapting to include Creative, Strategy and Tech.Having consulting partnerships in India and Europe specializing in DevSecOps and Cloud Migration wherein we provide Virtual on Demand offsite resources.If you are a Start-up or a System integrator or a Business in the Digital or Technology sector we will have a recruitment solution specific to your requirement.The RoleYou will be responsible for :L2/L3 - Application / Platform Support EngineerLocation: SYDNEY

Need a strong Application support person who has primarily worked on supporting end user customers,
Understand existing platform and products workflow, business lifecycles in order to assist platform users
Support and assist platform customers with technical production issues, queries and support requests
Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
work closely with the technology teams, product managers, and business teams to resolve and close support requests.
Provide severity and scope analysis of issues, inquiries, and requests.
Maintain ownership until resolution of technical issue.
Evaluate production support process and provide feedback.
Design production support procedures, policies and documentation.
Organize multiple production issues, customer requests and inquiries from other sources.

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 5 year experience, ideally within a Helpdesk / Technical Support role.
You have excellent communication and interpersonal skills.
You are highly goal driven and work well in fast paced environments
You pay strong attention to detail and deliver work that is of a high standard
You possess strong analytical skills and are comfortable dealing with numerical data

What's on Offer?

Work within a company with a solid track record of success
Join a well known brand within Insurance
Opportunity to make a positive impact

BB Works

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