Team Leader, Customer Service

Hindmarsh, SA
Permanent
Full-time

10 days ago

Lead a team that serves as the welcoming voice of AnglicareSA. Your leadership will help ensure every customer feels heard, respected and supported from the very first interaction.
You'll belong to a supportive, values-driven team that thrives on collaboration, compassion and shared purpose.
Enjoy flexible working arrangements, access to generous salary packaging and ongoing development opportunities with one of South Australia's largest non-profits.

So many lives. So many ways. One you.50,000 lives and counting.That's how many South Australians our people support each year.As one of the state's leading not-for-profits, we're making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we're growing our reach for the future.It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?Apply now to lead meaningful change as a Team Leader, Customer Service, guiding people toward the support they need.What you'll doIn this key role, you will lead the Customer Access team to deliver exceptional service at the first point of contact for people enquiring about AnglicareSA's broad range of community services.You'll support your team to ensure seamless, compassionate and informed customer service that empowers and reassures those reaching out for help.Your day-to-day will include mentoring and coaching, overseeing quality and performance, resolving escalations and maintaining a culture of continuous learning and service excellence.You'll be trusted to make a valuable impact by:

Coaching and mentoring the Customer Access team to consistently exceed service expectations.
Monitoring enquiry and referral processes to ensure accurate and timely service.
Acting as a first point of escalation to maintain quality and responsiveness.
Collaborating with internal stakeholders to ensure knowledge sharing and team readiness.
Supporting a positive team culture grounded in empathy, support and inclusion.

What you'll bringTo thrive in this role, you will have:

Proven experience leading customer service teams, ideally in a contact centre environment.
Strong ability to coach, motivate and manage performance.
Exceptional communication and interpersonal skills.
Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
A track record of high-quality customer service delivery.

We would also love you to have:

Certificate in Customer Services or Call Centre Communications (desirable).
Knowledge of social or community service environments.
Familiarity with quality assurance processes and KPI-driven service standards.
A warm, professional presence with the resilience to adapt in fast-paced situations.

Why AnglicareSA?Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.Here's what you can expect in your career at AnglicareSA:● So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you'll help find a way forward for the communities you live in and care about. That's something to be proud of.● So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.● So much compassion, and a place to belong: At AnglicareSA, you'll never feel alone. You'll lean on and learn from genuine people driven to do good, and you'll build relationships that last a lifetime.More to enjoy:● Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships● Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles● Grow your skills and career with learning programs, professional development pathways, paid study leave and education assistance● Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more● Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilitiesOur impact starts with youJoin AnglicareSA, and help us change lives and communities.To apply, simply click the “Apply” button and submit your application by 9.00am on Friday, 12th September 2025*(direct applications only, no agencies please).*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.For more information, please contact Claire, Recruitment Business Partner, at claire.doran@anglicaresa.com.au Please note we do not accept applications via email.At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA's Reconciliation Action Plan.AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.

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