Client Relations Consultant (HELF Specialist), Aged Care

South Australia
Contract
Full-time

1 day ago

Role Overview:The Client Relations Consultant (HELF Specialist) will work with the team across Residential Aged Care to promote UnitingSA’s HELF program to new and existing residents across all five of our homes, managing their agreements and ensuring compliance with organisational and regulatory requirements.As a member of the Care Connect Team, the Client Relations Consultant (HELF Specialist) will ensure positive first and lasting impressions of our Aged Care services for both Residential and Community Aged Care.Key Responsibilities:

Provide responsive and exceptional customer service (both internal and external) relating to enquiries for all aged care services
Sustain a comprehensive knowledge of available supports and services and provide detailed guidance on Aged Care options, HELF services, and the admissions process for Residential Aged Care
Coordinate and conduct site tours with prospective residents and their representatives as required
Follow procedure to ensure understanding of HELF services for residents and their representatives. This must be done before signing HELF agreements (after their entry into care).
Correspond with site-based Aged Care teams, prospective residents and representatives to ensure high levels of resident and representative satisfaction with HELF services.
Offer efficient and personalised service that is delivered with compassion and empathy.
Negotiate changes in HELF service subscription as requested by the resident/representative.
Enable or restrict service access accordingly to align with resident preferences and needs.
Engage with residents and their representatives to answer queries and clarify service details

Skills & Experience:

Proven customer service/sales experience with ability to convert leads
Experience building and maintaining stakeholder relationships
Residential Aged Care, Home Care, or hospital sector experience (desirable)
Demonstrated commitment to person-centred service delivery
Excellent customer service skills and strong relationship-building capabilities
Demonstrated initiative and a proactive approach using excellent time management and multi-tasking skills
Strong attention to detail and administration/documentation capability

What we offer:

Salary Packaging: Access up to $15,900 tax-free, plus an additional $2,650 annually via a Meal and Entertainment Card, and novated vehicle leasing options.
Leave Loading: Receive 17.5% extra pay while on leave.
Wellbeing Support: Benefit from our Employee Assistance Program and discounted health insurance options.
Career Growth: Ongoing training and professional development opportunities.
Flexible Work: Casual Fridays and a relaxed office environment.

For further information, a full job description is attached below.About UnitingSA:At UnitingSA, we are driven by respect, compassion, integrity and justice; putting these values into action daily to build stronger and more resilient communities. We have been a trusted partner in community support since 1919, now reaching over 12,000 South Australians each year through a comprehensive range of services. With a team of more than 1,000 employees and volunteers, we offer critical support across sectors, including:We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with all abilities and diversities.To learn more about this exciting opportunity or If you require assistance in submitting your application, please contact our Talent & Acquisition team on 08 8440 2120.Applications close: Wednesday 24th September 2025.Please note: UnitingSA reserves the right to close this advertisement early upon identifying a suitable candidate. Our application process is mobile-friendly for your convenience.Our application process is mobile-friendly for your convenience.

UnitingSA

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