Front Office Supervisor
- Melbourne, VIC
- Permanent
- Full-time
As the Front Office Supervisor, you are responsible for engaging with our guests from arrival to departure. You will lead by example by showcasing your passion for hospitality and customer service to ensure your team follow suit. This role is the perfect blend of having autonomy to lead a shift while still having assistance of a senior leader to lend support when required. Reporting to the Front Office Manager, your duties will include:
- Assist the Front Office Manager to oversee the daily operation of the Front Office Team
- Manage, effectively and efficiently, guest requests, inquiries, and complaints
- Maintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
- Maximise sales revenues through up-selling and marketing programs
- Assist with training and development of the Front Office Team
- Excellent communication skills both verbal and written in order to professionally communicate with guests and team members
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and have a calm personality