About the CompanyCover Genius is a that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, Uber, , , Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also , , , Wayfair and SE Asia's largest company, Shopee. Our partners integrate with , our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular which makes social entrepreneurs out of us all and funds development initiatives in global communities.Our People are Bold, Authentic, Purposeful and InspiredOur People are not Perfect, Traditional, Complacent or CautiousAbout the RoleA Workplace Operations Specialist brings our purpose to life by working at the very heart of our business as innovators across all administration and service areas relating to our offices. As part of the Workplace Operations Team you will be responsible for overseeing daily office operations, managing facilities, coordinating workplace services, and ensuring a seamless employee experience. You will collaborate with cross-functional teams to optimize processes, maintain a safe and welcoming work environment, and support company culture.To drive success in this role, you will have strong organizational skills, excellent interpersonal skills, basic knowledge on operating AV systems and other applications required, proactive, collaborative and a team player.As the Workplace Operations specialist, you will:Build and maintain relationships with your stakeholdersManage workplace day to day operations and service offeringsManage vendors and build relationshipManage workplace operations budget for your locationFrom managing day-to-day facility operations to ensuring other initiatives are in place, your work will shape how our offices feel and function. Whether it's streamlining processes, supporting workplace safety, ensuring compliance or championing a seamless workplace experience, your impact will be felt in our hubs. Regular collaboration with other team members and Leadership Team in the office/hubs will be key in ensuring our work environments are safe, compliant, and conducive to productivity, reflecting our culture and commitment to excellence are achieved.Key ResponsibilitiesWorkplace AdministrationMaintaining workplace organization and its layoutManagement of office and kitchen supplies including asset inventoryManagement and recording of incoming and outgoing mailsProvision of general administrative functions to support the smooth running of the office.Serve as the main point of contact for any workplace-related issues and address employee concerns promptly.Organize lunches, catering and internal eventsFacilitates office tours and orientations and issuance of equipment and other employee needs as part of new employee onboarding processArrange collection of equipment and deactivation of access as part of employee offboarding processMonitor and manage the office operational budget, ensuring cost-effective solutions for supplies, utilities, and other office needs.Facility ManagementMeeting room management and bookings including set up and supportWorkplace cleanliness and maintenanceManagement and maintenance of security and access controlEstablishing good working relationships with building management and vendorsWork Health and SafetyEnsuring that the workplace is compliant with the safety standardsEstablishment of health protocols as needed and promote wellness initiativesSocial ResponsibilitySchedule collection of recyclable materials from Sydney OfficeProvide assistance in any sustainability initiativesProvide assistance in any CG Gives including research, charitable events or anything related to charitable initiativesEvent ManagementAssist in securing event venues, catering and decorationsAssist in booking team bonding activitiesAssist in event planning and executionPerform other duties that are relevant to the role such as identifying process improvementsSkills & ExperienceWhat you will bringProven experience in office management, facilities management, or other related workplace operations roles for at least 4 years.Bachelor's degree in a relevant fieldExperience managing multiple priorities and delivering work quickly and to a high standardAdaptability and the ability to think quickly to reach a solution (things don't always go to plan)Experience with working with people from different cultures with excellent communication skills and a collaborative mindset.Detailed oriented, flexible and think out of the boxKnowledge of health, safety, and security protocols within the workplace.Ability to negotiate with vendors and manage budgets effectively.
