Smart Hands Technician – Data Center Operations
- Sydney, NSW
- Permanent
- Full-time
- Perform rack and stack of servers, network devices, and other IT hardware.
- Execute physical hardware tasks such as installations, replacements, removals, upgrades, rack housekeeping etc.
- Manage and organize power and network cabling, ensuring best practices for labelling and documentation.
- Assist with troubleshooting hardware, connectivity, and environmental issues.
- Act as on-site hands for remote engineers (Smart Hands support), including:
- Document work using ticketing systems, asset tracking tools, and checklists.
- Monitor and respond to s from environmental systems (temperature, humidity, power).
- Assist in inventory management and parts logistics.
- Support site audits, inspections, and compliance efforts.
- High school diploma or equivalent; Associate degree or technical certification preferred.
- 1-3 years of experience in data centre, IT support, or similar technical role.
- Basic knowledge of networking (cabling, ports, patch panels).
- Familiarity with server hardware components and troubleshooting processes.
- Comfortable working in physically demanding environments (lifting, crouching, repetitive tasks).
- Strong problem-solving and communication skills.
- Ability to follow detailed instructions and standard operating procedures.
- Certifications such as CompTIA A+, Server+, or Network+.
- Experience with DCIM (Data Center Infrastructure Management) tools.
- ITIL or ticketing system exposure (e.g., ServiceNow, Jira, Remedy).
- Ability to lift up to 23 kgs and work on ladders or in tight spaces.
- Shift work may be required (including nights/weekends/on-call).
- Work should be performed in a climate-controlled data centre with extended periods of standing and walking.