C.H. Robinson is currently seeking an Associate Global Forwarding Agent (AGFA) to join our operations team in Sydney. The AGFA will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.You’ll work closely with customers from the initiation of shipments through to completion, overseeing all related tasks, maintaining daily communication, managing reporting, and handling emails. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.Candidates with non-industry backgrounds who demonstrate a strong customer service mindset and a willingness to learn are welcome to apply.Location: Mascot, Sydney. A hybrid, flexible work arrangement applies.DUTIES AND RESPONSIBILITIES:The duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational Excellence:Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute and coordinate shipment tasks as per customer SOPs- booking approvals, processing pre-alerts, governmental filings, deliveries, and invoicing.Create, maintain, and update accurate shipment data in NavisphereProvide quotes based on customer and network needs, and ensure full pricing understandingOffer track and trace services and generate shipment documentsMaintain high data integrity across all shipment details including INCOterms, routing, dates, and documentationFacilitate Relationships:Build strong customer relationships through timely responses and issue resolutionCommunicate clearly and effectively with customers, agents, C.H. Robinson offices, and external vendorsFoster a positive team environmentSupport new customer implementations and participate in business meetings as neededQUALIFICATIONSRequired:High school diploma/ TAFE/ Graduate Degree or equivalent1 - 3 years of freight forwarding operations / logistics and supply chain industry or similar experiencePreferred:Values a diverse and inclusive work environmentStrong communication skills with the ability to prioritise, multitask, and deliver exceptional customer service with a client-focused mindsetExcellent follow-up and coordination with customers and the networkCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven environmentBachelor’s degreeBenefitsAt C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
