The Company:A prominent Perth-based Managed Service Provider (MSP) specialising in IT solutions seeks a highly communicative Desktop Support Engineer to join their team.The Role:Provide end-to-end support for clients, focusing on diagnosing hardware and software issues, setting up and maintaining devices, and delivering remote and on-site assistance. This role spans workshop repairs, data transfer, Microsoft 365 configuration, and supporting small business networks across a variety of environments.Key Responsibilities:
Assemble and configure desktop PCs, including hardware installs, cable management, and system testing.
Diagnose and repair common laptop and desktop issues, including power faults, overheating, and failed components.
Carry out system builds with Windows installations, updates, and user customisation.
Provide support via remote access tools to resolve software and email issues.
Set up Microsoft 365 devices, including account access, MFA, licensing, and email configuration. Assist with mobile and desktop integration for apps like Teams, Outlook, and SharePoint.
Configure and deploy new laptops and desktops, handling user data transfers and system migrations.
Install protection agents and ensure security policies are in place on all devices before handover.
Investigate suspected security breaches, perform malware removal, and apply system hardening measures.
Run diagnostic and clean-up tools such as SFC and DISM to ensure system health and stability.
Communicate clearly with clients, explaining technical resolutions in everyday terms.
Provide hands-on support and user education during service interactions.
Maintain a helpful, professional attitude in both remote and face-to-face settings.
Log time accurately in service tickets and provide clear, detailed notes.
Follow internal procedures and actively contribute to team knowledge sharing.
Tools & Technologies:
Microsoft 365 (Exchange, Teams, Outlook, OneDrive)
Windows 10/11 and basic macOS support
ConnectWise (PSA), Unifi Controller, 3CX
Remote support tools (e.g. Iperius, TeamViewer)
Endpoint protection tools and DNS filtering platforms.
To Apply:Please apply online or submit your resume to fab@psgaus.com.au
