Member Resolution Officer
- Perth, WA
- Permanent
- Full-time
- Managing escalated complaints and disputes with professionalism and care.
- Conducting fair investigations and recommending resolutions for complex cases.
- Collaborating with internal teams to ensure thorough and effective complaint handling.
- Providing insights into Member experience to support service improvements.
- Ensuring all activities comply with relevant industry codes and regulations.
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational abilities.
- Analytical thinking and sound problem-solving skills.
- Initiative and the ability to work independently.
- Confidence and resilience when dealing with sensitive or contentious matters.
- Previous experience in a similar role within the finance or insurance industry.
- Claims handling experience.
- Solid understanding of insurance policies and technical interpretation.
- ANZIIF qualification or equivalent business experience (desirable).
- Work flexibility - We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
- Development Opportunities - your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
- Paid parental leave - during life's most important times, we support parents' leave (for both parents) and their transition back to work.
- Get social - our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
- A place you want to be - from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
- A cherry on top - we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
- Amazing Benefits - Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!