Join a global leader at the forefront of Automation, Robotics and Engineering
Lead teams across multi-site locations within NSW
Innovative and supportive workplace culture
We offer:Power your future and start you dream role with Dematic today !Why Work for Us?At Dematic, we’re a global leader in intelligent logistics and automation solutions, with 11,000+ employees worldwide and 800+ across ANZ. Our cutting-edge technology helps transform supply chains and drive real competitive advantage for our clients.About the RoleAn exciting opportunity for an experienced Residential Services Manager reporting to the Customer Service Regional Manager – Northern, this is a key leadership role overseeing skilled maintenance teams across multiple NSW sites. You’ll ensure teams are supported and engaged, while building strong customer partnerships and delivering on KPIs. Your focus will be on service excellence, operational efficiency, and creating value-added solutions that give our customers an edge.Perks & BenefitsCompetitive salary + TOT vehicle + superFitness Passport – Discounted access to a wide network of gyms, pools and fitness facilities across the countryExclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage and budgetExcellent Employee Referral Bonus program earning $$Learning & Development – study support, career development and global opportunitiesPaid parental and carers leave as well as Purchase leaveSalary sacrificing options and novated leasing availableCorporate discounts on car rentals and IT products / accessoriesFree annual flu vaccinationAnd some other great things to know about us……Employee satisfaction is high at 80% in our recent employee surveyAverage tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our peopleA staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to othersTasks and Qualifications:Key ResponsibilitiesYou will take the lead in response to customer issues and ensure incidents and breakdowns are resolved within the contracted response time.Lead responses to customer issues, ensuring incidents are resolved within contractual timeframes.Manage and develop Supervisors and Team Leaders across service teams (residential and third-party) to exceed customer expectations and drive retention.Work within annual budgets, P&L, and achieve targets for revenue, margin, and new business.Maintain and grow key customer relationships; support business development efforts.Ensure client issues are resolved and communicated effectively.Promote a strong safety culture and ensure compliance with work health and safety standards.Provide staff usage reports, forecast resource needs, and support workforce planning.Prepare quotes for maintenance, parts, repairs, and installations.Identify opportunities to expand service offerings to existing and new clients.Attend customer meetings and deliver system performance reportsAbout You - What We Are Looking ForAs our ideal candidate, you will have a hands-on approach and be involved in the day-to-day operations of the business, and have the following qualifications, skills and experience:Engineering qualification or relevant trade/maintenance experienceStrong leadership background in customer service environmentsExperience in material handling or similar technical systems is a plusProven ability to lead skilled teams (fitters, electricians, engineers)Motivational leader with a focus on safety, quality, and customer satisfactionKnowledge of QA and WH&S standards, including incident managementFinancial acumen and ability to meet key deadlinesExcellent communication skills and the ability to engage at all levelsAdaptable, resourceful, and solutions-focusedProficient in Microsoft Office and report writingFlexible with work hours and open to regional travelThe ideal candidate has a broad level of technical experience as well as strong leadership skills to lead our service managers, technicians and to support our customers.How To ApplyReady to make a move? Click ‘Apply’ and submit your resume and cover letter.Shortlisted applicants will be contacted and will be required to complete a police check and pre-employment medical, including drug and alcohol testing.Note: Australian working rights are essential for this role.Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace.
