Operations Manager
- Aeroglen, QLD
- Permanent
- Full-time
AUSTRALASIAs AIRLINE CATERER OF THE YEAR 2025More about this role:To put it simply, you will be the central point of contact for day to day operational matters between our company and the Airlines, and the conduit for all communication between the operations team and clients.This role will support the Unit Manager and the business to achieve our goals of meeting the daily production schedule of our airline customers and assisting with running the overall operations efficiently and safely, to rigorous standards.In the Unit Manager’s absence, the Operations Manager will assume leadership and all decision making functions for BAU.In a nutshell, your main responsibilities are:
- Establishing and maintaining excellent working relationships with our internal and external customers.
- Relay information for any changes to orders from aircraft to internal departments
- Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.
- Participating in and ensure that audit and quality controls are conducted regularly.
- Providing expert advice to client airlines in all facets of customer service including logistical and customs information.
- Improving customer service quality results by obtaining feedback from our clients
- Establishing communication service standards and implement company productivity, quality and customer service standards.
- Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals.
- Contributing towards operational cost management through education and training especially in areas of flight make up, aircraft loading and inventory management.
- Implement strategies for planning and forecasting, through effective use of business tools, systems and resources.
- Build rapport and provide leadership and guidance to all staff whilst on shift
- Assist the Unit Manager manage the daily operations of the business, including but not limited to the Production Kitchen, Stores and Purchasing, as well as our Customer Delivery team of Drivers.
- Positive Winning Attitude.
- Knowledge or experience in a Client or Account Mgt role (preferred not essential)
- Food Safety and HACCAP qualifications desirable.
- Available to work a rotating shift roster which includes weekends and public holidays.
- Excellent written and verbal communication skills.
- Solutions-Focused and strong problem-solving skills.
- Ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with a diverse group of stakeholders.
- Sound knowledge of the airline catering industry (preferred not essential)
- Possess a current clean MR or HR Drivers License (preferred not essential)
- Available for occasional out of hours work to meet flight schedule demands.
- Competent in documentation and records management.
- Ability to obtain an ASIC pass and an Airside Driver’s Authority.
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, daily staff meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounted Health Insurance, Tailored Novated Lease option and Wellbeing resources including free online exercise classes, and access to discounts at over 700 hundred of retailers (such as Woolworths, Caltex and JB-HiFi).