Retail Claims - Senior Case Manager
- North Sydney, NSW
- Permanent
- Full-time
- Lead and support our case managers who assess long-term, Death and Terminal Illness claims.
- Own a small portfolio of complex claims across Income Protection, Death and Terminal Illness.
- Be the team's go-to expert-share knowledge, coach on best practice, and role-model Zurich's claims philosophy.'
- Make sure our claims processes are followed, and quality standards are met, including reporting and remediation where needed.
- Help improve how we work: review and update procedures, contribute to key projects, and find smart efficiencies. Be open to new ideas and methods.
- Solid end-to-end experience in retail life claims, with strong policy interpretation across different cover types.
- Strong understanding of LICOP (Life Insurance Code of Practice).
- Broad knowledge of medical, financial, legal, product and regulatory aspects of life insurance.
- Clear grasp of the legal framework for insurance contracts and strict respect for confidentiality of medical and financial information.
- Proven ability to coach, mentor and lift team capability.
- Customer focus: you aim to meet or exceed customer expectations, directly and through the team.
- Great communication skills-able to adjust your style for different people and situations.
- Initiative and strong problem-solving skills.
- Certificate IV in Life Insurance (preferred).
- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.