Clerical Officer
- Melbourne Airport, VIC
- Permanent
- Part-time
- Answering and attending to majority telephone enquiries.
- Monitoring and answering customer service emails.
- Phoning shipments out to Agents/Consignees/Personal Effects
- Liaise with Warehouse re Bond Checks and monitor them
- Track & Trace
- Missing cargo / Found cargo investigations
- Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
- Rotations set up
- Training future Customer Service Staff
- Current VIC Driver's License;
- Previous experience in an Operational environment where SOP's were in place;
- Intermediate computer skills;
- Excellent communication skills – Verbal and Written;
- High level of customer service skills;
- Understands the importance of meeting Service Level Agreements (SLA's);
- Excellent team player with a positive/can-do attitude;
- Works in a Safe Manner at all times;
- Reliable, trustworthy and has the ability to work independently.
- You need to have Australian / New Zealand citizenship or Australian Permanent Residency
- You must be willing to undertake a Pre-employment medical test
- You must be willing to undergo an Australian Federal Police Security check
- You will also need for some of the roles a valid driver’s license
- Basic – Intermediate computer skills
- Excellent communication skills – Verbal and Written
- High level of customer service skills
- Available to work on a rotating roster
- Be part of a large supportive team!
- Permanent part-time hours (minimum 24 per week)
- Full-time opportunities, once you have a minimum 1 year service
- Opportunity to work for a Global company
- Great team environment
- Extensive training and support
- On site parking