Learning and Experience Lead

Computershare

  • Melbourne, VIC
  • Permanent
  • Full-time
  • 10 days ago
Job Category: PeopleJob Description:Location : Yarra Falls, Melbourne (Hybrid)This is a hybrid position based in our Yarra Falls, Melbourne location. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week.We give you a world of potential.Computershare has an exciting opportunity for a Learning Experience Lead to join our Communication Services team in Melbourne on a 6-month fixed-term basis.Working within the Computershare Utility Services (CUS) division, this role focuses on enhancing capability and performance through innovative learning design. You'll collaborate across teams and with clients to support continuous improvement initiatives and deliver key project outcomes that make a real impact.A role you will love.Join Computershare, as a Learning Experience Lead, where you'll play a key role in shaping impactful learning that drives real business performance. Reporting to the Manager, Quality & Capability Enablement, you'll lead the design, development, and delivery of innovative learning solutions that build capability across the Computershare Utilities Services team.In this role, you'll collaborate closely with a supportive, forward-thinking team to deliver a high-impact end-to-end project. Your work will enhance learning quality, support new and existing business needs, and help our people succeed through engaging, effective learning experiences.Some of your key responsibilities will include:
  • Design impactful learning experiences using data, user feedback, and human-centered design to optimise engagement, retention, and performance
  • Develop high-quality content across formats (e.g., workshops, digital modules, manuals) aligned with adult learning principles and business goals
  • Deliver training sessions including inductions and upskilling programs, while supporting learner success through assessment and feedback
  • Manage multiple learning projects, ensuring timely delivery and alignment with strategic priorities
  • Review and enhance existing programs with evidence-based recommendations and continuous improvement
  • Collaborate with stakeholders to identify needs, co-design solutions, and ensure strategic alignment
  • Leverage learning technologies to improve accessibility and scalability of training
  • Drive quality through insights, advising on capability uplift and embedding quality-focused practices across teams
What will you bring to the role?As the Learning Experience Lead, your impact will resonate throughout our organization. Here's what we're looking for:
  • Proven experience in learning and development, especially in designing and delivering effective learning programs
  • Strong instructional design skills
  • Experience using eLearning authoring tools
  • Good project management skills and ability to manage multiple priorities
  • Proficiency in learning technologies and platforms
  • Effective communication and and the ability to work well with different teams and stakeholders
Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.About Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.

Computershare