Community Manager

Jones Lang LaSalle

  • Canberra, ACT
  • Permanent
  • Full-time
  • 7 days ago
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.What this opportunity involves:Are you passionate about creating exceptional customer experiences and building vibrant workplace communities? Collab Brindabella is seeking a full-time Community Manager to be the welcoming face of our premium flexible workspace at Canberra Airport Business Park.As our Community Manager, you'll create an environment where members thrive, connections happen naturally, and our space feels like more than just a place to work. You'll be responsible for delivering outstanding customer service while maintaining our high-quality facilities and fostering a strong community through engaging events and personalised experiences.An overview of the role:
  • Create memorable first impressions by managing front desk operations and visitor processes
  • Lead customer onboarding with personalised welcome packs and orientation
  • Plan and execute engaging community events that encourage networking
  • Build strong relationships with members and respond proactively to their needs
  • Ensure impeccable presentation of all common areas and meeting spaces
  • Manage meeting room bookings, setup, and AV equipment
  • Oversee mail handling and package management
  • Maintain kitchen facilities and manage office supply inventory
  • Serve as a Floor Warden for building emergency procedures
  • Support operational functions aligned with business objectives
  • Assist in managing service partners and suppliers
  • Collaborate on community programming to drive engagement and revenue
  • Uphold health and safety standards throughout the space
Sound like you? This is what we’re looking for:
  • Customer-centric mindset with exceptional service skills
  • Proactive, detail-oriented approach with strong organizational abilities
  • Enthusiastic, confident, and friendly demeanor with a professional appearance
  • Excellent communication skills and relationship-building abilities
  • Creative problem-solver who can think outside the box
  • Ability to work autonomously and prioritize effectively
  • Intermediate skills in MS Office applications
  • Experience managing supplier/vendor relationships
  • Has previous experience in a similar customer-facing role
  • Demonstrates strong networking capabilities
  • Shows passion for creating dynamic work environments
  • Possesses the ability to identify upselling opportunities
  • Maintains a results-driven approach with flexibility to adapt to changing demands
What you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number AFREQ441186Location:On-site –Canberra, ACTIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle