Service Manager - Medical Information Exchange

Unified Healthcare Group

Prahran, VIC
Permanent
Full-time

9 days ago
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Company DescriptionLooking for a new challenge, a great work environment, and the opportunity to positively lead and mentor a team?Unified Healthcare Group (UHG) is looking for an engaging, self-driven, people leader with knowledge of the healthcare or life insurance space.About UHGUHG’s purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge®, we provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.Job DescriptionWhat You Will Be DoingThe Service Manager will be responsible for leading a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.Key Responsibilities include, but are not limited to:

providing for a positive and engaging experience for your team through collaboration, learning and development opportunities, career progression, reward and recognition.
monitor reporting, and manage day to day operational performance, ensuring compliance with systems and processes designed to meet and exceed customer expectations.
meet with key customers, manage feedback, escalations, and misses.
manage relationships with key external stakeholders such as Financial Advisors
a strong commitment to continuous innovation in how we deliver our goals and partner with our customers.
build sustainable relationships with key internal and external stakeholder’s including customer, advisor, and medical provider groups.

A full position description is available upon request from HR on HRHealthBusinessSolutions@medhealth.com.auQualificationsWhat You Should Have

Experience in leading people within a similar role or industry with an understanding of health & medical information exchange desirable
Exceptional people and customer relationships skills
Proven skills in systems & process improvement, negotiation and influencing
Strong written and verbal communication skills
Strong commercial acumen
Sound IT skills, capacity to learn and master new systems with advanced excel skills an advantage

Additional InformationBe part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to for further details.Join a group which offers:

Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and specified salary sacrificing
Paid parental leave (criteria applies)
Purchased leave
Hybrid working arrangements

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.** We will not be able to support international applicants for this role#UHGYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.

Unified Healthcare Group