Business Analyst

• Analyse how proposed changes affect systems, roles, and processes through stakeholder and impact assessments.
• Document current and future states to support effective change planning and readiness.
• Work with functional teams to uncover pain points, risks, and interdependencies.
• Assist in developing and implementing change management strategies including training, communication, and stakeholder engagement.
• Track change adoption progress, gather user feedback, and identify early signs of resistance.
• Maintain change logs, risk registers, and progress reports for visibility and accountability.
• Create tailored communications (emails, decks, intranet content) for different stakeholder groups.
• Coordinate meetings, workshops, and training to ensure alignment and buy-in.
• Support the documentation of new processes, SOPs, user guides, and training materials for new systems or processes.
• Analyze performance and adoption data; prepare reports and dashboards to support leadership decision-making and ensure alignment with KPIs.

• 1–2 years’ experience in a Business Analyst, Change Analyst, or Junior Project Analyst role.
• Exposure to change management methodologies such as ADKAR, Kotter, or Prosci.
• Strong analytical and problem-solving skills with the ability to interpret data and translate it into meaningful actions.
• Clear and concise written and verbal communication skills.
• Ability to document workflows, system changes, and training content.
• Collaborative mindset with strong relationship-building skills across all levels of the business.
• Well-organised with the ability to juggle multiple tasks and meet deadlines in a fast-paced environment.

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