Business Analyst

Sydney International Airport, NSW
Permanent
Full-time

1 month ago

dnata Airport Services Australia are excited to announce a new opportunity for a Business Analyst (Six Sigma Qualified) to join our dynamic Projects Team. In this role, you will report directly to the Manager – Strategic Projects.As a Business Analyst (Six Sigma Qualified) is responsible for be responsible for analysing, optimizing, and transforming operational processes. Using Lean Six Sigma methodologies, BPMN 2.0, and industry-leading business analysis techniques, you will support data-driven decision-making, process standardization, and digital transformation initiatives. This role requires strong analytical, process modelling, and stakeholder engagement skills to enhance operational efficiency and service delivery.Key Responsibilities:

Analyse and document current and future-state processes using BPMN 2.0; identify inefficiencies and apply Lean Six Sigma for operational improvements.
Create standard operating procedures aligned with best practices
Collaborate with stakeholders to define problems and goals, gather and prioritize business requirements.
Convert business needs into user stories, process flows, and technical/system requirements.
Analyse KPIs and workforce data; produce dashboards and reports using tools like Power BI, Excel, and SQL to inform decisions.
Use statistical methods to identify patterns, performance issues, and improvement opportunities.
Lead workshops and training sessions, ensuring effective collaboration and smooth change adoption across departments.
Identify and support automation and digital integration efforts, aligning IT solutions with business objectives.

Qualifications & Experience:

Six Sigma Green Belt or Black Belt certification required.
Strong proficiency in BPMN 2.0 for process modeling and optimization.
Experience in business analysis methodologies, including BABOK framework, UML, use cases, and user story writing.
Strong knowledge of ground handling operations, workforce planning, and aviation KPIs.
Hands-on experience with data analysis tools (Power BI, SQL, Excel, Python preferred).
Experience working with ERP, WFM, and rostering systems is a plus.
Excellent problem-solving, stakeholder management, and communication skills.
Experience with process modeling tools (Visio, Bizagi, ARIS, Signavio).
Familiarity with Agile and Waterfall methodologies for project delivery.
Knowledge of regulatory and compliance frameworks in ground handling.
Experience in automation tools, RPA, or AI-driven process improvements is a plus.

dnata

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