Medical Receptionist and Contact Centre Agent

Australia
Permanent
Full-time

18 hours ago

About this roleOur clinics in Canberra are currently seeking a Medical Receptionist to join the team. We are happy to accommodate a start date best suited to the successful candidate.The role is a full time position working Monday to Friday, between 7am-10pm across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.Role Overview:As a Medical Receptionist, you will be the first point of contact for our patients.Your responsibilities will include:

Greeting patients warmly and assisting with check-in procedures.
Answering emails and phone calls promptly and handling inquiries professionally.
Advising patients of preparation prior to relevant scans.
Billing procedures – private, Medicare, workers compensation, and DVA.
Collaborating with clerical and technical staff, radiologists, and referrers.

You will also have the opportunity to be trained as a contact centre agent to assist as required:

Answering phone calls promptly and handling inquiries professionally.
Booking appointments across our four Canberra clinics.

What we're looking for:✅ Clear verbal and written communication skills.✅ Strong organisational abilities to manage appointments and patient flow.✅ Confidence working across multiple screens and systems.✅ A strong background in customer service.✅ Ability to rotate across the four clinics in Canberra as requiredWhat we can offer you:🌱 Wellbeing benefits

Fitness passport, including full gym access and a range of classes
Supportive management that values your well-being
Discounted and bulk billed scans and services for you and your family

📚 Learning and development

Comprehensive training to help you put your best foot forward in the role
Career opportunities across our diverse Network

🏠 Workplace Experience

Collaborative and inclusive team
Free street and onsite parking
Lots of uniform options to suit your preferences at no cost to you with annual top ups

💵 Compensation

Industry-competitive salary and benefits package
Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.Don't know much about Radiology? Learn more about what we do .How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.You can learn more about other opportunities .

I-MED

Apply Now